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We hereby inform you that, starting from serial number B96015, the plastic measuring spoon (code 15290) and the coffee press (code 15420) will no longer be supplied with the machines. These items will remain available as spare parts.

A significant snowstorm is expected to impact our region soon, bringing heavy snowfall and challenging travel conditions. Due to safety concerns and potential disruptions, our warehouses may be closed on Monday. Despite this, our email support team will remain available during normal business hours, from 9 AM to 5 PM EST. We will keep you updated on the situation as the day approaches. Email Support Will Remain Available Although warehouse operations may pause, our email supp

Dear Distributors and Friends, We would like to thank you for your continued support and partnership throughout the past year, as well as for your role in the successful launch of the AB200 series. Your ongoing collaboration, valuable feedback, and patience during the rollout have been greatly appreciated. In addition, we’re excited to announce the full launch of the Macap Supra line. The Supra 83 will be officially available mid-January, with the Supra 68 expected within Feb

Factory recommendation: Add a washer to AB200 Autosteam models produced before 11/17/25 Part Number: 12156003 Instructions: Add the washer by removing fitting no. 10 from the boiler (right side of the boiler). If you have any questions, please email service@rcwusa.us Thank you

We hereby inform you that, in order to give the user the possibility to manage the discharge of the ab200 machine in a different way, two new parts have been created, as shown in the image below: The two parts can be purchased as optional accessories, independently from each other, and can be installed starting from the very first machine produced. For availability and pricing, please contact your sales representative.

As we wrap up another year, we want to thank you for your continued support and partnership. With the holidays approaching, please note our end of year office schedule below so you can plan orders, shipments, and support needs accordingly. Christmas Week Monday, December 22 – Open Tuesday, December 23 – Open Wednesday, December 24 – Closed Thursday, December 25 – Closed Friday, December 26 – Closed New Year’s Week Monday, December 29 – Open Tuesday, December 30 – Open Wednesd

We hereby inform you that gasket 12203, present in many steam valves, has been replaced by gasket 12203002.   This modification has been implemented to improve the product and will also serve to significantly extend the replacement intervals of the gasket itself.   12203 (Old) / 12203002 (New)   The new gasket will no longer be made of nbr like the previous one, but of teflon (ptfe). This modification entered production starting from serial number B83389; as of November 6, al

Our annual inventory and the Thanksgiving holiday are around the corner. Please review the following schedule so you can plan your orders in advance. Parts Warehouse Closed for annual inventory: Nov 17–26, 2025 Orders received by Nov 14  will be processed normally. NDA orders during this period will be reviewed case-by-case. Normal operations resume Dec 1, 2025 . Thanksgiving Holiday All offices and warehouses closed Nov 27–28, 2025 . Equipment & Filtration Orders Processing

To ensure the most current information is available, we have updated the following models and items on our website. Wega IO Technical Manual User Manual Fact Sheet Polaris EVD Technical Manual User Manual Fact Sheet The following models will have updated technical information available soon: W-Bar Urban Thank you for your patience while we update our website, we appreciate and value all feedback. For any service questions, please email service@rcwusa.us

We hereby inform you that a modification has been made to the steam tap (code 4920233018) on the Polaris and My Concept machines. For...

Ordering with us is simple, but the steps depend on whether you’re a new customer or already have an account. New Customers To start,...

Ordering parts just got easier.  RCW USA is proud to introduce the new RCW USA Storefront,  a faster and more convenient way to place...