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Warranty Order Form & Information

Warranty coverage is limited to the terms below.

Please read carefully before submitting a claim.

Conditions of Sale

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  • One-year defective parts warranty from invoice date (unless specified otherwise).

  • Warranty is void without proper water filtration.

    • Max recommended hardness: 80 PPM (8 French Degrees).

    • Filtration must be installed at setup.

  • Warranty coverage begins on the invoice date.

  • Installation must be performed by certified personnel, as stated in the user manual. Installations done by unqualified individuals voids the warranty.

  • Clients are responsible for regular maintenance.

  • Clients must inspect freight at delivery and note damage.

  • Shipping is FOB. All sales final. No returns or exchanges.

Warranty Exceptions

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The following are not covered:

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  • Normal wear-and-tear items: gaskets, filters, o-rings, grinder burrs, plastic hoppers, and other moving parts.

  • Damage from:

    • Accidents, abuse, misuse, or neglect

    • Lack of cleaning/maintenance (see Installation Guide)

    • Mishandling, shipping damage, or power surges

    • Improper installation (not performed by certified personnel)

  • Non-machine issues (e.g., clogged drains, leaking water lines, plumbing/electrical problems).

  • Shipping costs: return freight, warranty service, exchanges, or expedited parts.

Shipping Damage

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If shipping damage occurs, RCW USA will coordinate with the purchaser to arrange repair or replacement if the item is deemed a total loss.

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  • Damage must be reported to RCW USA (sales@rcwusa.us) within 24 hours of delivery.

  • All claims must include clear photos of the damage and original packaging.

  • Carriers such as UPS and LTL freight providers impose strict claim deadlines. The longer the delay in reporting, the less likely a claim will be honored.

  • Failure to report damage promptly may prevent RCW USA from assisting with reimbursement or replacement, as claims outside carrier timeframes are typically denied.

End Users 

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If you experience any issues with your espresso machine or purchased items, please contact your distributor first so they can follow their procedures and provide support.​​

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